: Routes tickets to specific agents based on keywords, user organization, or time of day, going beyond standard departmental routing.
Give your agents better tools to craft professional, well-formatted responses.
: Modifies the default osTicket layout to be fully mobile-friendly for agents on the go. osticket plugins list
Mirrors the functionality of the Slack plugin, pushing ticket alerts to MS Teams.
Standard osTicket requires agents to download files to view them. Preview plugins allow agents to view images, PDFs, and text attachments directly inside the ticket timeline using lightbox overlays. : Routes tickets to specific agents based on
Community plugins are developed by third parties and are not officially supported by the core team. Plugins — osTicket 1.17.7 documentation
Perfect for organizations already utilizing the Microsoft Azure ecosystem. 2. Communication & Channel Integration Plugins Slack Integration Plugin Mirrors the functionality of the Slack plugin, pushing
Tracks agent and user activities for security auditing (requires 1.14+). II. Popular Community & Third-Party Plugins These plugins are often found in the osTicket forums , offering specialized features, such as those noted in GitHub/clonemeagain osTicket Forum/Resources Help Desk Audit — osTicket 1.17.7 documentation
This comprehensive guide compiles the ultimate osTicket plugins list, categorizing them by functionality to help you build the perfect help desk environment. Official osTicket Plugins
: A well-known third-party provider of both free and premium osTicket enhancements.
: Enables agents to view attached images or documents directly within the ticket thread instead of downloading them first. JIRA & Trello Integration